1. How long does shipping take? Most orders ship out within 1-2 days and delivery typically takes 4-6 business days. We also offer expedited shipping options at checkout. Please note that shipping times may vary based on your location.
2. How can I determine the right size for my baby? Our baby clothing sizes are designed to be comparable to the standard sizes used by most popular US baby clothing brands. This means if you’re familiar with the sizing from major brands, you can expect a similar fit with our clothing. Please note some styles are designed to have a snug/slim fit while others are designed to have an oversized/loose fit.
For the best fit, we recommend checking our size guide, which provides detailed measurements to help you choose the perfect size for your baby.
3. What is your return and exchange policy?
We accept returns and exchanges within 30 days of purchase, as long as the items are unworn, unwashed, and in their original packaging. Shipping fees are non refundable. Please visit our Returns & Exchanges page for detailed instructions.
4. Do you ship internationally? Yes, we offer international shipping to select countries. Please refer to our Shipping Information page for details on international delivery times and costs.
5. How do I track my order? Once your order is shipped, you’ll receive an email with a tracking number. You can use this number to track your package on our website or the shipping provider’s site.
6. What materials are your clothes made from? We prioritize soft, breathable, and hypoallergenic materials like 100% cotton or linen, ensuring comfort for your baby’s sensitive skin. Each product description includes detailed fabric information.
7. What sizes do you offer? We specialize in infant clothing sizes. Starting from preemie sizes (for babies born early or less than 7lbs) up to toddler (2T). We are expanding our sizes with some styles to offer larger kids sizes! Please refer to our size chart on each product page for specific measurements.
8. How do I care for the baby clothes? To keep your baby’s clothes in great condition, we recommend machine washing in cold water in gentle cycle with a natural detergent and tumble drying on low heat or lay flat to dry. Always check the care label on each item for specific instructions.
9. Can I cancel or modify my order? You can cancel or modify your order within 12 hours of purchase. After this time, we begin processing the order, and changes may no longer be possible. Please contact our customer service team as soon as possible.
10. How can I contact customer support? You can reach us via email at customerservice@oliveandcradle.com Our team is available Monday through Friday, from 9 AM to 3 PM EST