Shipping policy

All orders are shipped within 1–2 business days. Most packages arrive within 3–5 business days after shipment.

Expedited delivery dates are estimates or guarantees provided by the shipping carrier. If your order is shipped and scanned by the carrier within our promised 1–2-business-day processing period, Olive & Cradle is not responsible for carrier-related delays. However, we will take responsibility if an order does not ship within our stated processing time.

 

A Note About Free Shipping

Orders over $125 qualify for free shipping.

Although it is called “free shipping,” shipping always has a cost—either the customer or the seller pays for it. When Olive & Cradle offers free shipping, we cover that cost as part of a promotion.

If an order that received free shipping is returned or exchanged, the promotion may no longer apply. The customer will be responsible for the applicable original shipping cost, return-label cost, and any additional exchange-shipping fees. See more in our refund policy.

 

Shipping Protection

Shipping Protection is available at checkout and provides coverage for packages that are lost, missing, or damaged in transit.

Shipping Protection is non-refundable once your order has shipped, even if your package arrives safely and no claim is needed.

Shipping Protection does not guarantee perfect or delay-free delivery. It provides coverage for the value of your order if a qualifying loss or damage occurs during transit.

If Shipping Protection is not purchased, Olive & Cradle is not responsible for packages that are lost, stolen, damaged, or misdelivered after they have been transferred to the shipping carrier, except where required by law.

For damaged packages, please contact us promptly and provide photos of the item and packaging. Claims may require additional information or verification.

 

Please note - this policy does NOT apply to any wholesale or b2b orders. Please see our wholesale terms & conditions page for more information.